Can hotel staff go to work?

Hotel staff cannot work in hotels if they are self-isolating.

Symptoms include (but are not limited to) fever, cough, sore throat, tiredness and shortness of breath. However, some people who are infected may not get sick at all. Some will get mild symptoms from which they will recover easily, and others may become very ill, very quickly.

If you have recently traveled overseas, or had contact with a confirmed case, you should inform your employer immediately. In addition, you need to self-isolate in the last 14 days.

I am an employer – what should I tell my staff?

Hotel management should provide information and brief all employees and contract staff to prevent the spread of coronavirus to people in the hotel setting.

You should inform staff who meet the above criteria that they should remain isolated in their home.

Workers should advise their employer if they develop symptoms during the isolation period, particularly if they have been in the workplace in the 24 hours before developing symptoms.

Who is most at risk of a serious illness?

  • People with compromised immune systems (e.g., cancer).

  • Elderly people

  • Aboriginal and Torres Strait Islander people, as they have higher rates of chronic illness.

  • People with diagnosed chronic medical conditions.

  • Very young children and babies*

  • People in detention facilities.

What if hotel patrons need to self-isolate?

  • The risk to staff should be low if they wash their hands well and the patrons do not have symptoms.

  • Staff should avoid close contact with these guests but it is safe to be in the same room (at a distance) without protective equipment when delivering food, which we recommend guests have in their room.

Is it safe to clean?

  • Cleaning staff should avoid close contact with guests who have self-isolated and put on a surgical mask.

  • They should wear gloves while cleaning, and use alcohol hand rub before and after wearing gloves. As an added precaution, cleaning staff may wish to wear a surgical mask while cleaning the room.

What if a patron becomes ill?

  • It is important to phone ahead to the hospital or doctor to get advice.

  • They should be seen urgently by a doctor at a hospital and the relevant state or territory public health authority should be contacted.

  • Staff should avoid contact with guests who become unwell and seek appropriate medical advice if this occurs.

How can we help to prevent the spread of the virus?

  • Hand hygiene is the single most important way to prevent the spread of infection.

  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand rub.

  • Practice physical distancing (stay more than 1.5 meters from people, if possible) and if unwell, avoid contact with others.


For the latest advice, information and resources, go to

Feel free to contact us at or (08) 9345 0499.

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